a. Membership Fees: Users who have purchased a membership or subscription on the matrimonial website may be eligible for a refund if they meet certain criteria. Refund requests must be made within a 7 Days from the date of purchase.
b. Cancellation of Services: In the event that the website is unable to provide services as promised or if there are significant issues with the functionality of the platform, users may request a refund of any fees paid.
a. Membership Cancellation: Users can cancel their membership or subscription at any time through their account settings on the website. Upon cancellation, access to premium features may be revoked, but the user's profile and basic account will remain active unless deleted.
b. Refund Eligibility: Depending on the terms outlined in the refund policy, users may or may not be eligible for a refund upon cancellation. Refund eligibility will be determined based on the specific circumstances of the cancellation request.
a. Request Submission: Users must submit a refund or cancellation request through the designated channels provided by the website. This may include filling out an online form, sending an email to customer support, or contacting the billing department directly.
b. Review and Approval: All refund and cancellation requests will be reviewed by the website's support team or designated personnel. Approval of refunds and cancellations will be subject to the terms outlined in the refund and cancellation policy.
c. Refund Processing: Approved refunds will be processed using the original method of payment, unless otherwise specified. Refunds may take a certain amount of time upto 30 days to be credited back to the user's account, depending on the payment processor and banking institution.
a. Non-Refundable Services: Certain services or purchases may be designated as non-refundable, such as (Self Service)
b. Discretionary Refunds: The website reserves the right to grant discretionary refunds on a case-by-case basis, even if the user does not meet the standard refund criteria outlined in the policy.
a. Notification: Users will be notified of any changes to the refund and cancellation policy through the website's communication channels, such as email notifications or announcements on the platform.
b. Effective Date: Changes to the policy will be effective immediately upon posting, unless otherwise specified.
By using the epicmatrimony.com website, users agree to abide by the terms and conditions outlined in the refund and cancellation policy
